Barracuda Networks Instant Replacement
Customers Please Note: Energize Updates and Instant Replacement Subscriptions need to be maintained for every Barracuda Product. All subscriptions are continuous and must start from the date of activation. Renewals purchases are continuous and start from the date of expiration of your current subscriptions. No exceptions.
Instant Replacement Overview:
Barracuda knows how important it is to have 100% uptime in corporate environments. Barracuda works hard to build reliable "carrier grade" equipment that gives Barracuda systems a 99.99% uptime.
Barracuda also understands that sometimes equipment can fail. Therefore Barracuda offers the Barracuda Instant Replacement Service. With the Instant Replacement Service, Barracuda provides next business day shipping of replacement hardware.
If your Barracuda Networks product fails, Barracuda will ship you a replacement unit within 1 business day so you can get back up and running fast.
Along with providing priority replacements in case of equipment failure, the Instant Replacement subscription also provides ongoing migration to the latest hardware platforms through the Barracuda Hardware Refresh Program. Normally, refresh units are purchased for a fee that represents a discount over the list price over a new hardware unit. However, Barracuda Networks will waive this fee if your old hardware unit is more than 4 years old and covered under an Instant Replacement subscription. This means that by maintaining an Instant Replacement subscription with your Barracuda appliance, you can continue receiving a new hardware unit every 4 years at absolutely no additional cost.
With this, the Instant Replacement program provides a single, convenient subscription that covers you in case of hardware failure and provides an affordable way to migrate to the most current hardware platform on an ongoing basis.
Benefits of Instant Replacement:
- Enhanced Support which provides phone and email support 24x7.
- Data migration service for Barracuda Spam & Virus Firewalls. Barracuda Networks will assist movement of data and configuration from the old product to the new product if the old data is accessible.
- Data recovery service for Barracuda Backup Servers. In the event of a disaster and upon request, Barracuda Networks will preload the most recent data and configuration stored by Barracuda Networks to the new product (note this may take additional time).
- Hard Disk replacement on Barracuda Networks models that have swappable raid drives. Barracuda Networks will ship via standard shipping a hard disk replacement. Customer must return the failed hard disk to Barracuda Networks.